Before contacting support, please make sure you have installed our latest software updates.
Free updates for V2 customers are available to download. If possible please also run software update to obtain latest OS X and FCP and Motion versions.
You can also look in our Creative Cow Forum and consider posting your problem there.
Sending us a system profile and crashlogYou may be asked to send us a system profile and crashlog, in which case which see this video below for instructions.